Service Administrator
Action List
Oracle® Retail Integration Cloud Service
Release 16.0.023
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Services List
§ Oracle Retail Integration
Cloud Service
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Purpose
This article outlines the actions that
need to be completed by the Service Administrator for your company within 60
days of receiving the environment access email.
This article is intended for the Service
Administrator at your company.
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The Service Administrator has the primary responsibility for a
successful implementation and ongoing use of your Cloud Service.
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Oracle will target important communications to the Service Administrator,
who is the key person in your business that manages your Cloud Service(s).
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The Service Administrator communicates the status of the implementation
and ongoing use of your Cloud Service to stakeholders within your business.
Important Timeline
Perform these critical tasks as soon as
possible after receiving your environment access email. Your temporary
password to log in to your environment expires in 60 calendar days.
Step 1
Follow all instructions in the “Action Required: Access
and Administer Production/Stage/Test Environment…” email.
This environment access email contains critical details
required for you to access and administer your Cloud Service. You will receive
on email for each provisioned environment. Save these emails.
Log in to your Cloud Service. Use the Identity Management
URL, username and temporary password provided in the environment access email
to verify access to your service. At your first login attempt, create a new
password and make note of it because at this point you are the only one with
access!
You will receive a separate e-mail for each provisioned
environment, and the password for each environment is maintained separately.
Also, please note that you will not be able to access the Retail applications
until you grant the appropriate application roles to your user.
Log in using a supported browser listed in the Release Notes
located within the applicable library on the Oracle Technology Network (OTN),
also known as docs.oracle.com:
http://www.oracle.com/technetwork/documentation/oracle-retail-100266.html
The Cloud Service also provides a secure FTP (SFTP)
integration feature. The environment access emails also contains details
on how to access this SFTP account. Log in using a SFTP client and the
connection details provided in the access email to validate you can connect
successfully.
Step 2
Register your New Customer Support Identifier in My Oracle
Support.
You should receive a separate email instructing you to
register your new Customer Support Identifier (CSI) number with My Oracle
Support (MOS). Follow the steps in the email or on the sign-in page (support.oracle.com)
to create a new account.
If you already have a MOS account, remember to add your new CSI to your existing MOS account.
The first person to request access to a CSI must be checked
by Oracle to ensure the domain of their email address matches the domain
associated with the CSI. Once approved, they will be made the “administrator”
of that CSI, and can approve others to user it. If someone else has already been
made the administrator of that CSI, then the request will be emailed to him or
her for approval.
Step 3
Select Backup Service Administrators.
Until you add backup administrators, you are the sole Service
Administrator and the only person able to add accounts, grant roles, and reset
passwords. You will also be the only person receiving Oracle notifications
about upgrades, monthly updates, planned downtime, and maintenance periods.
Follow these steps:
1) Identify
at least one other person in your organization who should have access to
administrate accounts for your Cloud Service.
2) Log into
the Oracle Identity Management (OIM) application using the Identity Management
URL.
3) Under
Administration, click Users.
4) Under
Actions, click Create.
5) Enter the
user information
6) Click
Submit.
7) Submit an
SR to Oracle Support requesting the newly created user(s) be made Service
Administrators.
Step 4
Identify Key Contacts for Notifications.
Verify that the key personnel in your organization who should
receive critical notifications about your Cloud Service have been added as a
user in the Identity Management application. This could include backup
administrators, project managers, implementation partners and other project
team members.
Once the users have been created, notify your Customer
Success Manager with the list of users who should receive notifications about
the Cloud Service.
Step 5
Leverage Oracle Support
Attend a session on Working Effectively with Support (WEWS) to
learn about support policies and best practices when working with Oracle
Support. Oracle Support representatives are ready 24/7 to answer questions and
address issues about your service. Access the Oracle Support Contacts Global Directory to
find the Oracle Support Hotline for your country, and explore the My Oracle
Support site at support.oracle.com.
Step 6
Get Connected
Register for RGBU support communities:
·
Use My Oracle Support Community to post technical
questions and get resolution on technical issues.
o See Getting Started to learn how to use the
Support Community.
o Use The RACK to view informative resources and
participate in discussions around Retail Solutions.
Step 7
Create End User Accounts
Before end users can access the Cloud Service application it
is necessary to provision each user access to the system, and assign roles to
each user to control what functionality will be available to them. The access
provisioning is done using Oracle Identity Management (OIM). Instructions for
end user account creation are documented in an Administration Guide, found in
an online Documentation library at this location:
http://www.oracle.com/technetwork/documentation/oracle-retail-100266.html
Step 8
Get Started with your Implementation
Review additional product-specific tools and resources that
help you and your implementation team by referencing the Documentation
libraries at this location:
http://www.oracle.com/technetwork/documentation/oracle-retail-100266.html
Review Transfer of Information (TOI) and Product Overview
educational materials for your product hosted through Release Readiness Transfer of Information (TOI)
Recordings on My Oracle Support and run by Oracle University.
